I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | Thank You SO much! Thank You SO much. I had a print made for my brother and his future wife of the engagement pictures i took for them. I made them into a collage and gave them the 16x16 canvas for Christmas. They loved it and so did I. The website was so easy to use and i received my print in 3 business days... during the Christmas rush! I will definitely be ordering again!
Thank you
Jaimie Moon, Cold Lake, AB | happy ending I just landed from Los Angeles and see an email stating my frames gave shipped? Is this true? Thank you so much for making this happen so quickly. I'm sorry to have been such a challenge! LOL
Thank you for turning a bad situation into a hopefully happy ending. I will send you photos of my completed pieces!
And although This order had challenges, because of your fantastic customer service I will continue to use your company for future orders.
Diana, | craftsmanship! I just wanted to let you know that I received the finished Canvas Transfer product recently and I am very impressed. Thank you so much for your craftsmanship!
Alex, |