I ordered a floating frame the end of March and it was not shipped until May 5th. It arrived last Monday and it does not have any of the hardware to attach the canvas to the frame. Should that have been included with the frame? And if so, could it be sent to me now?
KeenART: Yes, we have shipped the missing items.
Reta R., | 50th Anniversary! I wanted to send a quick note to thank you. The frame arrive today. It's truly wonderful! Everything I hoped for. We can't wait to give this to my parents to celebrate their 50th Anniversary.
Thank you so much for your help in putting this together for us and for getting it for getting it to us on time.
I really appreciate your help. I hope you have a great weekend.
Sincerely,
Liz, Jorava | I have dealt with Vancouver On Canvas many times now and every time I have been completely satisfied with my order. I will continue to use Vancouver On Canvas in the future.
George G., | Excellent quality, but... LOVE the items I ordered. Excellent quality and just what I expected.... but.....
one of the two frames originally came in the wrong size to had to be resent....then that frame arrived damaged....so am hoping third time is perfect.
I will be using your services again. Someone was obviously having a bad day. agree=on
Heather Hall, Battleford |